{EAV:7c2f2558908d5dce} MECA Car Services South-West: 2010

Wednesday 24 November 2010

"Ford Capri set to return" - This is a joke, right? Well it's not funny! :(

This is a Ford Capri:

We look after a few classic Capris at my garage. I adore them and I used to own one in the late eighties - a bright red 2.0 Ltr Capri Laser. She was very beau....my perfect Autobot!

I can't actually think of anyone who doesn't like the Ford Capri. Whether as a previous or current owner, or just from a point of nostalgia, she was indeed a car admired by many.

So when I read this week that Ford were bringing back the Capri I can not begin to tell you how excited I got. My credit card was immediately poised, prepared to part with whatever deposit they demanded of me! < um, I would have told beforehand Paul....honest love :-/ >

So online I went,  clicking on the necessary links in order to obtain more details and take a peek at the new design. My heart suddenly sank and my big smiley face suddenly turned to an incredibly sad childlike pout. "What the hell" I thought, staring at my computer screen, convinced I'd chosen the wrong photo.

Okay, so they now call it a Ford Focus Coupé. But they also promote it as the new Capri. Well, I have but one message for Ford - and anyone else for that matter choosing promoting it in this way:


PLEASE!!! STOP ASSOCIATING THIS WITH A CAPRI. IT DOESN'T LOOK ANYTHING LIKE A CAPRI.  LEGEND IS NOT FINALLY SET TO RETURN. THE FORD CAPRI IS NOT BACK. IT IS NOT A CAPRI.  

GOT IT?

Tuesday 16 November 2010

I'm 42 and I don't have kids! So why on earth am I climbing a mountain for a children's charity?!





This is Thomas Dye, my mechanic's gorgeous little baby boy.




Imagine receiving a phone call from the consultant telling you to come into the hospital to say your goodbyes because your baby was unlikely to make it through the night? And then again a few days later? And then again?





This is Thomas a year ago fighting for his life.





Born 3-months premature, having nearly died several times, he did in fact die once - and then his little life was resussitated. And each time Paul got the dreaded phone call at the garage we all lived through it.

I call him little Tom Thumb. I was lucky enough to have been allowed to visit him when he was so very ill.

He is why I am climbing Mt. Kilimanjaro. He is why I'm supporting the SPARKS childrens medical research charity. And he is who keeps me going during my training programme.


Little Thomas is the one who will give me the strength to overcome the altitude sickness, the loose screed, and the final ascent through the night in the snow to Kilimanajro's summit.


PLEASE PLEASE support me:


Tuesday 2 November 2010

‎Social Media for Dummies!

My guest blog on using social media for business written for local website design firm    

As far as anything IT related goes, I am indeed a dummy; a complete technophobe actually! I am totally self-taught, I type with two fingers, I couldn’t tell you what the Function keys on my computer keyboard are for, and I don’t understand what all the fuss about iPhones is!

However, exactly a year ago I attended Exeter’s Business South West exhibition and found myself rather oddly drawn to a presentation being given by local businessman David Thomas, owner of Bluegrass Computer Services, on an introduction to social media for business.

Already being a huge Facebook fan I was nonetheless quite sceptical about using such applications for business. My first concern was in how much time I already spent on Facebook. My partner Paul will tell you I’d spend more time communicating on it than I ever did with him. And, rather sadly, it was….is…sometimes the only way that my friends and family can find out what I’d been up to! Facebook often entered my working life too, periodically logging on to check out my friends latest profile updates – usually on what they’ve just had for lunch and other such mind numbing information. So I couldn’t possibly see how I would find time to create and use social media for business without also creating a reason for divorce and bankruptcy! .....[Read more]

Tuesday 19 October 2010

Make hay while the sun shines - at your peril!

I must start by congratulating Yeo Valley on their rather clever telly ad. Not seen it? Not heard about it? Where have you been?!

It’s scheduled at the start of the first advert break during our Saturday night X Factor fix, and whether you admit to watching X Factor or not, viewer statistics indicate that it’s one of the most popular telly programmes of the week. Hmmm, sounds expensive! Yeo’s ad is quirky to say the least. Like it or loathe it, within seconds of its first broadcast it reached the top Twitter topic being talked about….or Twitter Trend as it’s known to us Twits. And on Youtube Yeo’s advert has had almost 178,000 views.

See for yourself - here’s the link: Yeo Valley advert 

Now I mention this because? Well apart from being an avid supporter of local businesses, on watching it I couldn’t help but wish that our South West farmers really did look like they do in the ad ;-) Ta da! This brings me nicely to the subject matter in hand - farmers. Or to be more precise, their tractors, combine harvesters, and other colossal agricultural machinery!

Now don’t get me wrong, whether donning a six pack or otherwise, I think our farmers do a fantastic job; the clever ones having had to diversify quite considerably in recent years in order to survive. They are grafters and work incredibly long, unsociable hours.

But guys, if you’re reading this, my point, if you please -

Why oh why do you have to drive your tractors, combines, etc. at such incredible speeds down our country lanes, where unsuspecting drivers like my good self meet you head on around a bend and have to then suddenly slam on the brakes for fear of meeting the Grim Reaper before our time?


And some of this machinery is huge, taking up a considerable amount of road space, not just on their own side but on half of the opposite side too. Admittedly I am no expert, but I do know there are laws on wide and long loads, and I am just discovering that these laws exist for a very good reason!

During certain times of the year - hay making season for example - there are a lot of these agricultural Autobots hitting our country lanes. So whilst driving my usual route to and from work I can only deduce from the amount of near death experiences I have recently encountered - somewhat decreased by my sudden acquired skill in also avoiding the constant mud slinging these beasts chuck onto the road at will - that our hard working farmers are in the process of frantically transporting the last cut of the year.

I am rather amazed there aren’t more accidents as a result of a collision with a 10ft wide combine doing 60mph along some of Devon’s finest country lanes. Okay, so I maybe exaggerating slightly, but you get my point.

What I do know is that if I ever find myself in the unfortunate situation of having collided with one of these mechanical beasts - and the farmer even notices and stops! - I just hope that when he climbs out of his cab and heads towards me he’s as gorgeous as those chaps in the Yeo ad, as this may be the only thing that saves him from my fury! ;-)

Driving slows down in Devon. Speed kills. So kill your speed!

Sunday 29 August 2010

Is ending better than mending?

Environmentalists today are campaigning for "reuse, reduce and recycle" in a bid to save the world, but as a nation we may have just adopted ‘replace’ as our mantra. Whether it is big stuff like household goods, cars, laptops or smaller items like disposable nappies, we are constantly replacing things in our life with little regard for our environmental woes or financial situation.

The reasons for our becoming a throwaway society are manifold (as in ‘many’ and not of the exhaust type!). In a quest for better living standards, we wish to own the latest equipment and gadgets. Once new items are acquired, short-term euphoria is experienced until a new model in the market makes our possessions redundant and outmoded. There is then a scramble to dispose of these unwanted things to second-hand shops and scrimp, save or borrow to buy the latest ‘toys’. I have lost count of the people I know who own the latest iPhone, iPad and PS9 (or whatever version they’re up to now!).

The markets are also flooded with cheap, ‘for single use only’ commodities that are more in demand than high priced quality items. Mind boggling (for me any way!) mobile ‘phone accessories that change the look of your handset in the blink of an eye, shoes that quickly come apart at seams, cheap t-shirts that lose colour and shape after a single wash, and wrist watches that stop telling time before three months are over and yet there is a rush to buy more and more until our houses, cupboards and garages seem to be overflowing with goods that are more in quantity and less in value.

It would have been a different matter if convenience and better living standards were the only reason behind the burgeoning use of disposable items. With changing times, our values and norms have also shifted shape. There is intense competition and rivalry among the more affluent for becoming society's trend setters. The trickledown effect of this tendency has played havoc on the middle-class strata.

People are working long arduous hours to earn more and more money so that they can keep up with Jones’ and Smiths, or else lose face. This money is being spent to replace personal use items, electronic gadgets, household stuff and, of course, cars at an alarming rate. It no longer matters if they are perfectly functional, what matters is that there is a new model of car available on the market, with a lot more gadgets to offer.

A quick word about such gadgets though…the more toys your car comes with, the more things can go wrong. The last time I bought a washing machine the sales guy tried to steer me towards one that had so many additional features it made me dizzy. But I didn’t want my washing machine to do the cooking, ironing and hoovering, I just wanted it to wash my clothes! So I firmly stood my ground and bought one at half the cost my commissioned salesman had intended me to.

The urge to consume is so powerful that we actually judge other people based on how much they consume. Think about it: many value someone more who purchases a new expensive car every three years than someone who keeps the same sturdy car for ten years or more. We are judged by what we buy, how much we consume, and not by how adept we are using what we have.

Many of these products aren't simply disposable because their nature requires them to be though, they are disposable because they are designed to be so you can only use them for a short term before you purchase them again.

The current abundance of choice coupled with the ease with which things are discarded as soon as they lose their newness has given rise to intense consumerism in our society with simplicity and gratification being its first victims. Never mind the length of time it takes me to go shopping now, browsing at the different choices of the same product readily available! I have even been known to enter the supermarket in daylight hours and not venture out again until dark! It is indeed a sad reflection of our times as a society that lives in throes of consumerism is not able to sustain its values and traditions for long.




So is ending better than mending?




Well, from my industry's perspective it can be. It is often cheaper for the customer to replace parts rather than repair them. For example, replacing electronic wing mirrors, light units and some exhaust sections will usually cost half as much as it would do repairing them. But within our own environmental policy, we also try to use second-hand parts, mostly for customers with older cars who can’t necessarily afford the new replacement engine or gearbox that’s just given up on them. Breaker yards are so much more professional these days than the intimidating dirty and untidy backyard they used to be. And it is often easier to use the many national parts supply networks available on t’internet rather than take fruitless trips trudging around a local breaker yard. All their parts come with some sort of warranty and, with a little conversation about age, mileage and history of the vehicle that the sourced part has come from, ta-da! you suddenly have your perfectly good replacement part at often over half the cost of a new one.

However, there is nothing I take more pride in than watching my boys in the workshop going back to basics. By this I mean watching them diagnose a really complicated running fault, where our latest diagnostic equipment may say one thing, but their instincts and experience say another. I consider myself very fortunate to have the team I work with at MECA. Whether replace or repair, they are always right.

Sunday 1 August 2010

Another motorcyclist dies in crash - A sharp reminder that none of us are perfect drivers!

My partner Paul and I own a number of vehicles between us. There's the Honda CR-V, Land Rover 90, BMW 1-series, Alfa 156, and the Honda CBR 600 and Yamaha Vmax bikes, to name but a few.


As owners of both 4-wheels and 2-wheels, like most, we regard ourselves as careful, considerate drivers, well aware of the risks from both our own actions and those of others on the road. In fact, I will go as far as to say that we have a good understanding of how to behave on the road, particularly when, for example, there is a motorbike behind us & they need the confidence of our moving the car slightly left to know that we've seen them before they overtake us; or when we're coming up to a T-junction and know to stop earlier than the white line invites us to in acknowldegement that the lorry turning into our road needs a wider turning circle than the white line would have allowed; or that heavy loaded vehicles need a greater stopping distance, so pulling in front of them at a motorway exit just so we can get ahead isn't such a good idea.

But if we're both so good at driving then how come Paul and I also critise each other's driving skills and ability, whether it's that the other one drives too fast, brakes too late, or doesn't always look where they're going?

We have both been involved in road accidents. Paul's involved someone pulling out in front of him, then immediately braking. He was on a motorbike and the other driver just hadn't seen him.  Paul broke both of his collar bones. My accident involved a head on collision in an East Budleigh country lane where the other driver couldn't be bothered to wait at the wider point of the lane, instead deciding that his car was narrower than it was. I slowed down when I realised what was happening, but he just kept on coming at me! Although the cars came off worse than either driver, I lost my nerve. It took me 4 weeks before I could even leave the house to walk into the village to post a letter, and I nearly didn't drive again.

We have also experienced many near misses, including by those who change lanes without first looking; HGVs coming round a blind bend at speed from the opposite direction using up both sides of the road; drivers overtaking on the brow of a hill not seeing the oncoming traffic ahead; those pulling out of a junction apparently having "not seen us"; and those who think that their side of the road just isn't enough for them.

So when I saw the shocking front page story in the local Express and Echo newspaper on Saturday, it was a sharp reminder that none of us are perfect drivers and we all need to stop taking our driving for granted, thinking that it won't happen to us. Actually, it can happen to us. When we get behind the wheel, none of us are perfect.

Express and Echo Saturday 31st July 2010:

Motorcyclist dies in crash with 4x4 just outside Exeter


A motorcyclist died in a collision with a car just outside Exeter.

Witnesses rushed to help the rider, believed to be in his fifties, who was travelling on a Harley Davidson when he was in collision with a Honda 4x4 on the B3212 at Longdown.

The crash happened at around 11.20am yesterday, close to Culver Lodge. The owner of the property, who wished to remain anonymous, told the Echo he rang for an ambulance after a horrified driver travelling on the road knocked on his door for help.

The resident, in his thirties, took a blanket from his home and placed it over the motorcyclist.

"I didn't know anything until someone came to the door and asked for help, so I rang the ambulance," he said. "It was a motorcyclist. It happened right outside our house.  "I went out and took a blanket for the poor guy. I put the blanket on him."  He added: "It does seem like an accident blackspot."

Police and the Devon Air Ambulance attended the incident. The road was closed for several hours and diversions were put in place while accident investigators examined the scene.  The driver of the Honda is not thought to have suffered any serious injuries in the crash.

Charles Eden, owner of nearby conference venue Culver House, said he believed the motorcyclist had been on a bend in the road when he was in collision with the car.

"The motorcyclist was going one way and the car was going in the other direction, but I'm not certain if it was a head-on collision or not," he said.  "There was another accident in the same spot just before Christmas.  We were returning from Exeter when we saw the road was closed. We had to abandon our car and walk the rest of the way, escorted by the police."

The motorcyclist was heading towards Dunsford while the Honda was travelling on the road to Exeter.

Parish councillor Vicky Kernick, who lives in Vicarage Lane, Longdown, described the incident as "very sad".

A Devon & Cornwall Police spokesman said: "Police dealt with a fatal collision on the B3212 at Longdown, near Exeter. Police were called to the scene of a collision between a car and motorcycle at around 11.20am.

"Paramedics and the Devon Air Ambulance were at the scene treating the motorcycle rider. The driver of the car, a Honda, is thought to be unharmed."
http://www.thisisexeter.co.uk/
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MECA Services proudly supports the work of the Devon Air Ambulance Trust as it's chosen charity of the year. For further information please visit www.daat.org/ 

Tuesday 27 July 2010

In support of

"LADIES DAY" RETURNS!!

"Vehicle Awareness Day for Ladies
& New Drivers"

Friday 30th July 2010

Back by popular demand, I am once again closing my garage doors to normal business in order to offer my free vehicle awareness day, aimed at ladies and new drivers who want to have their car checked over and learn a little about their own vehicle, such as how to change the spare wheel, check tyre pressures and oil levels.

Our many female customers use MECA Services because they feel comfortable with the service and help they receive. I run my "Ladies Day" to ensure that our lady's and new/young drivers’ personal safety is not compromised.


Car checks take about 30-40 minutes each to complete and include condition of tyres, tyre pressures, lights, windscreen, washers and wipers, as well as oil and coolant levels.

During this free open day my boys and I will offer advice and demonstrations on the fundamentals of safety, including how to look after your car, what to carry in the boot and other basic things like how to check tyre pressures and change a tyre.


£1 a strip!

No seriously, a prize draw will take place at the end of the day with participants entering to win prizes such as a massage & manicure courtesy of Purity Skincare, a selection of wine, jewellery, and a 4x4 experience courtesy of West Country Land Rover Experience, near Honiton. Tel: Jennifer on 01392 447901 for your "£1 a strip" draw tickets! 


Everyone at the event will also receive a free gift bag!


Free refreshments will be provided throughout the day courtesy of local businesses Percolapps Coffee Shop & Fresha cafe



In association with

Tuesday 13 July 2010

Work experience placement a success (despite my cluckiness)!

I’ve always wanted to start taking on apprentices, however, there are so many things to consider beforehand, such as insurance, health & safety, training, time, etc. etc. It’s a minefield out there especially when employing young ’uns!

I get calls and CVs sent to me all the time. Sadly, many of these are from trainee mechanics who have already started their apprenticeships and have lost their work placement due to the financial downturn, garage closure, and such like.

Sometimes I feel a bit like when I’m at the RSPCA rescue centre and want to take home every animal in the place! I want to respond to all those who have made an effort in contacting me and say “of course you can work here and finish off your apprenticeship!

Alas I am not quite ready for an apprentice yet, although I hope to be in the near future. I have, however, completed the first stage in planning for this and have recently gained both Devon and Somerset County Council endorsement as an approved centre for their school’s work experience placements. We recently took on our first lad, Ashley, from St Peters School in Exeter. 

Ashley’s first day started off with a full induction of the garage including safety talks, staff introductions, and, most importantly, whether the drinks station is located and who takes what in their coffee! No seriously, in our industry health & safety is of utmost importance and the poor lad had to endure a thorough safety briefing by both myself and one of my mechanics.

I asked Ashley what paperwork he had brought with him and was promptly handed a dog-eared bit of paper regarding employer risk and liability. I was a it surprised that there wasn’t some sort of report for us to complete, and Ashley just had that “Look, never mind the paperwork, just hand me a spanner will you!” expression on his face when I mentioned this, so being a newbie to this myself I agreed to follow it up later with the school. I’ll come back to this in a mo.

I assigned Ashley to Mr Miller (or “old bloke” as we affectionately call him) for his day-to-day supervision, who is one of my mechanics who teaches young drivers during our vehicle health check day events. He’s really good with them; patient, attentive and thorough. Perhaps Mr Miller’s alternative vocation in life….well certainly through more recent years as he heads towards retirement…..should’ve been in teaching mechanics. Tough luck though as he’s mine, so hands off all you engineering colleges out there!


Whilst Ashley was with us we found a range of work for him to assist with, including standard servicing, brake replacement, and suspension repairs. I’d also arranged for him to visit and observe our other partner sites, including our MOT station and tyre centre.



In addition, I sprung a surprise visit on him to the Exeter fm radio station, who we sponsor. Ashley sat in the studio with their breakfast presenter, Nino Firetto, completely petrified in case he was suddenly put on air! As we left, I did catch him pointing and laughing (also known by teenagers as taking the pis...) at a newspaper clipping of Nino back in his Music Box and Splash! "mullet" days. Err...any way, thanks for looking after him Ni.

Ashley had the opportunity to work with all of our mechanics in order to experience different working methods and approaches to work tasks. We also discovered that he has a favourite tool. Once he got hold of our airgun (used for undoing wheel nuts etc.) there was no stopping him. I almost expected to pop my head out of my office (known by some as “Tweetdeck”) and see Ashley holding said airgun, doing a scene from 'Sleeping with the Enemy' - you know the one where the good guy’s out there watering his garden and starts dancing and singing the 'Jet Song' using the garden hose as a prop (mimicking West Side Story)!

Ashley’s last couple of days with us were a little busier than we’d planned. “Why’s that Jenn?” I here you ask. Well I’ll tell you. He suddenly produced this workbook that he was supposed to complete from day one, covering all the work he did, his thoughts, the elements of work he liked and disliked, how he thought he did, etc. etc. Arggghhhh……teenagers!! You’ve just gotta love ‘em though, after all, we were one once ourselves.

Anyway, out came the job cards from the previous fortnight and there Ashley sat with each of the mechanics he worked with, considering and assessing the work that they’d done together. My partner, Paul, then helped him complete the self assessment elements of his workbook, whilst I put together a folder of all and everything to do with my garage as there was a hint that he might have to complete an essay at some future point. Yes, I had become all maternal, clucking away as if my own son had just come home from school and I was helping him get his homework done!


Having taken the time to do some reflecting of my own, it was great to see my team embrace new, young enthusiasm as they have done with Ashley. Work experience placements and apprenticeships are extremely important and they should not be treated lightly by employers. They should be well planned, varied and interesting. They should be educational, positive and the employer should be fully committed to the placement being a success. Otherwise, it is industries such as ours who lose out as a whole.

On Ashley’s last day, when it was time for him to leave, he went round shaking hands with everyone and thanking them. I overheard him refer to Mr Miller as “old bloke”. Mr Dye, who Ashley particularly seemed to gel with, got a hug. I suddenly got all maternal again, and almost tearful too. We were sad to see him go. Ashley was a pleasure to have as part of ‘Team MECA’; he learnt quickly, listened carefully when he needed to, asked loads of questions, and he seemed genuinely interested in becoming a mechanic. His passing comment as he was leaving about coming back to see us and wanting to work at MECA lead me to conclude that it was a positive experience for all of us.

Monday 28 June 2010

Air conditioning not working? It might not be broken!

Hooray, we now have warmer weather….finally! Let’s hope it lasts the summer this year.

So, you finally get the rare chance in this country to use the air conditioning in your car, but instead of feeling a lovely cool breeze on your face catastrophe strikes & warm air shoots through the vents! Sound familiar?

At this time of year my garage receives around 10 calls a week from concerned customers wanting help with their aircon problems. Most, including me before I got into this industry, don’t understand how their aircon system operates and assume it is broken and going to cost a fortune to get repaired. Not true! For a good majority of our customers, the system simply requires re-gassing.

So let me try to explain in Jennifer speak how the air conditioning (aircon) system works and what could be happening to your car.

Like your body, the aircon compressor is the heart of the aircon system, and Freon gas is the blood. The compressor pumps Freon throughout the aircon system, either the older type R12 (which costs as much as gold it seems these days!), or the new environmentally-friendly R134A Freon. Any way, my point is it’s Freon!

This Freon is a gas and liquid combination that is compressed and circulated throughout the air conditioning system. The compressed Freon is pushed through the system under pressure and is passed through different sized metal and rubber hoses and a special valve called an expansion valve that cause the gas to expand and contract.

This expansion and contraction makes the Freon gas very cold. The cold gas makes its way via metal lines into the dash area of your vehicle to the evaporator core.

The evaporator core is like a small radiator, except it has cold Freon circulating inside and not hot antifreeze. A small fan (the aircon blower fan which you control from the control panel on the dash) sits in front of the evaporator core and blows air across this cold evaporator and then through the vents inside your vehicle.

The objective of the air conditioning system is to remove the heat from inside vehicle. This heat is removed by the Freon with the help of the aircon condenser located at the front of the car (usually in front of the radiator). The Freon coming back from the evaporator carries the heat from the cab to the condenser via rubber and metal hoses. Just like your radiator, the condenser is lightweight aluminium with many internal winding coils.
The Freon travels through these coils, and in between these coils are small slits or fins that the Freon is forced through. The condenser will have an electric cooling fan mounted in front or behind it to push or pull air through these fins to remove the heat from the Freon. Some vehicles still use the old fashioned fan blade driven by the engine to pull air across the radiator and the condenser.

Okay, so maybe this isn’t quite the Jennifer speak I’d intended, but believe me, this is just an overview on how the air conditioning system works, and it is very general.

A few causes of low cooling efficiency or no cooling at all at idle (stationary/low speed) are:

Lack of air flow across the condenser. We ensure the electric cooling fan motor near the condenser is coming on, or in models that are equipped with a fan blade we make sure this fan is turning and is turning very fast.

Low Freon levels. Freon level and pressure are checked - by law, this must be carried out by a qualified air conditioning mechanic, like ours ;-). This is one of the most common reasons why your aircon isn’t working. The system needs re-gassing every one or two years.

Overheating. If the engine is running hot or overheating, it can have a noticeable negative affect on the aircon system. Some cars have two electric cooling fans, one for the aircon condenser and the other for the radiator. Usually at idle on a hot day with the aircon on both fans will be on. We check to ensure they are both working properly. 

When your car is travelling at higher motorway speeds, the compressor is pumping the Freon throughout the system much faster and harder than at idle. There is therefore a dramatic increase in air flow across the condenser due to higher mph winds, and the engine is usually operating at a cooler, more efficient temperature as well, thus allowing the air conditioning system to operate efficiently.

So an air conditioning system that is somewhat low on Freon can still feel comfortable at motorway speeds due to the added air flow across the condenser which can overcome the ill effects of slightly low Freon. Periodic air conditioning performance checks and a service are the best way to keep the system in great shape.

The last point I wanted to make (and I loved this tip when I found out about it myself!) is this. Use your aircon system in the winter months too! It clears the ice from your windscreen a lot faster!

A typical aircon service will cost around £25-30 + VAT. It includes a anti-bacterial treatment and pollen filter.

A typical aircon re-gas costs £50 + VAT. You can also ask for a regas with a special UV dye if you suspect you have a leak which makes the leak much easier to detect. This usually costs around £10 more but saves a lot of labour tome (and cost!) in the long term. A decent respectable garage such as ourselves ;-) will offer a free re-gas should any faults then be identified with the system.




Of course a cheaper option is to
wind your window down!





By law, only certified garages with trained, qualified mechanics can offer an aircon re-gas service though, and there aren’t many of us around in the Exeter area. So don’t get taken in by those cowboys (or girls!) out there offering cheaper “cash jobs”, which then aren’t under warranty and they won’t be able to repair any identified problems if the aircon re-gas doesn’t solve the problem.

Anyway, whether your air conditioning system is working or not….enjoy the summer and this lovely fine weather we’re having!

Thursday 3 June 2010

Kilimanjaro Trek: Team Training Day 1

So here we all are then: The South-West’s “Team Kili” < well, all except for Tracey who’s holidaying abroad…nice! >


Last weekend we headed to Dartmoor for our first team training walk in preparation for our February 2011 Kilimanjaro Summit climb to support Sparks, the childrens medical research charity. The weather was forecast to be pants so we had agreed a strategic 6-mile (ish) walk, depending on how wet and miserable we all got whilst out in the notorious elements of the moors.

I had invited my friend Hannah to join us, so having picked her up we drove out to meet the others at the Two Bridges. On the way, Hannah worked out that her rucksack's water container + sucky pipe thing only works if it positioned the right way up ;-)

                          Me & Hannah                                  Paul

Whilst we waited for everyone to arrive at our meeting point, I learnt that the lovely Nicole (Sparks) had been baking and the little minx had put together an assortment of homemade biscuits and cake < I’ll refer back to these and my reference to her being a minx later > Everyone then started to either stretch their legs or carry out some other form of sensible warm up exercise….whilst I deliberated whether to pop inside the Two Bridges Hotel for a couple of poached eggs on toast and large pot of coffee!

                                                                          Nicole
The last to arrive were Caroline and her chap Matt. I mention this because I believe that both Matt and Nicole were part of a big conspiracy! This was our first team walk and as such some of us were expecting a gentle build up of walks over the course of time. Matt obviously had other ideas for us. With his Royal Marine background and in-depth knowledge of the moors, as voted-in Team Leader for the day he duly announced the start of our 9….yes, 9-mile circular walk, eventually ending up back where we started. I shot Nicole a look that said “Hey, YOU said it would be 6….that’s six…..the number that comes after 5 and before 7…..miles!!”; to which she just smiled back innocently, offering one of her delicious homemade biscuits which smelt divine and tasted heavenly. 

            Me & Nicole
Matt was brilliant! We took the Wistman’s Wood and West Dart circular route, climbing tors, tackling fierce barbed-wire fences < thanks for the lift over these Paul xx >, trekking through treacherous bogs, experiencing Dartmoor’s finest farmers < and dead livestock! >, and crossing the equivalent of white water rivers. Ok ok, so it was actually the West Dart stepping stones, but when you’re only 5’4” each stone feels like it’s a mile apart! My thanks at this point goes to Dave, Darren et al for the sudden flash photography just at the point where poor Hilary and I were half way across and deciding whether it would be far quicker and easier to swim across!
                                
                                            West Dart

We re-grouped periodically throughout the day, where Matt briefed us on our location, how far we’d walked and how far we still had to go.  

I think it was at the point when Matt announced that we were on our final easy stretch that Paul first started smelling the beer and everyone looked both happy and relieved. What we hadn’t counted on was Matt’s idea of an "easy stretch" which was all uphill and included another sneaky Bog to tackle, where at one point I stood on a tuft of grass looking back to see poor Hannah almost up to her waist in boggy water, shouting “Quuiiiick, run Jenn, I’m sinking!” Everyone was eerily quiet during this final "easy stretch" as we all considered dry feet and whether we’d ever taste beer again. I had actually started to stub my toes on the gravel track because I seriously couldn’t lift my legs to walk any more!

                               Matt (centre!) & some of Team Kili


The weather had turned out to be perfect for walking; it was dry, warm and cloudy. Of course this is also one of mother nature’s sneaky deceptions - which we all discovered when we eventually sat down at the end of our walk, having driven to this fabulous little pub (which sold Otter, yey!) and we all started laughing at each other’s sun…..err, I mean wind-burnt faces < Darren, you won that competition by the way!

Matt and Caroline sat at one end of the large wooden table with a map and some little measuring tool < his finger! >. We all placed bets on the amount of mileage we’d just walked. I think most guessed 9 or 10 miles. I said 11 miles as I rubbed my sore toes and wished I’d brought my Reefs with me to change into. 

Matt announced that it was 12 miles. Nicole got out her homemade biscuits and smiled innocently....the little minx!

                    Team Kili singing happy birthday to Hannah's hubby!
                                                                  

If you would like to sponsor me in aid of Sparks charity please visit my Just Giving page at www.justgiving.com/jennifer-riach . All donations are welcome, no matter how small. Thank you so much. Jenn

Monday 24 May 2010

So who are the better drivers: men v women? Driving challenge update

Well you may remember I wrote a Blog not that long ago on who was the better driver between men and women. No? Well, let me remind you with this link: http://bit.ly/cElAse 

I was then challenged by Nino Firetto (from Exeter fm) to a driving challenge to prove it once and for all. Remember that? No? Well where have you been?! Here, the links to this too: http://bit.ly/cCaYUv & http://bit.ly/9NAD7s & http://bit.ly/czAJqL 


Alas Nino is now unable to commit to the challenge….me thinks he is just too scared of losing to a girl!…..so, whilst one could arguably accept his defeat graciously, fortunately I still feel that this event is too good an opportunity to put the male v female driver argument to bed once and for all. And so this local charity fundraising event is to continue, even bigger and better than before!

So who will be the brave man to take me on in a driving challenge? Someone who.…well, lets face it…..will have to face public humiliation when I prove once and for all that women ARE the better driver!

Rather surprisingly, there are a couple of well known celebrities with links to Devon who are up for the challenge instead. I am very honoured and flattered. So we’re just in the process of organising their availability, confirmation of venue, etc. etc. and then, ladies and gentlemen, all will be revealed.

I’m sooooo excited! Watch this space :)

Tuesday 11 May 2010

Car repair scams exposed!

First let me start off by saying that not all mechanics or car repair garages are crooks who are out to get you. Mechanics and garage owners for the most part are just trying to make a living just like you. Granted, I will be the first to agree that some mechanics-come-garage-owners are poor business people, and some of the mistakes they have made are due to this fact.

Most mechanics just like to work on cars, running an honest and profitable garage is usually not on their priority list. I have a lot of respect for competent, honest, highly skilled mechanics and I am extremely fortunate to have a whole team of them. Working on modern vehicles demands unprecedented talent and training, and I’m of the opinion that an advanced computer science degree wouldn’t hurt either! I mean, have you looked under the bonnet of a car lately? A career at NASA could be a stepping stone to diagnosing some issues that we often come across!

Alas, there are a few cowboys still out there who perpetuate stereotypes. They know all the old mechanic scams and routinely sell premature or unnecessary parts and services. It is bad enough they bleed you for extra money wherever they can, but these peeps are also messing with your car. Whether that is by design or incompetence, you could face more repairs, a breakdown or even, heaven forbid, an accident.

Running a garage business is like most other businesses - it is hard work! We have heaps of regulation and laws to conform to, lots of expenses in keeping our equipment and our staff updated, and high insurance and related overhead costs.

As you read the examples I am about to give, please keep this in mind.

Emergency oil leak
You're loading your groceries into your car when a Good Samaritan walks up and says, "Hey, take a look at this!" as he points to an oily spot under your engine. Being a guy who knows a little about cars he tells you he spots an oil leak and you're lucky to have found it before you suffered engine damage. He then recommends a very trustworthy garage that he's been using for years, close by. You thank the good man, take it to his recommended garage, and the oil leak is repaired before real engine trouble arises. Sounds great, except the Good Samaritan squirted oil onto your engine, and the nice garage owner is his cohort in deception. In other words, you got scammed!

Special offers
Don't be fooled by some "Service & MOT" special offers! Now I am not saying there are not good deals to be had out there, indeed we occasionally have seasonal special offers ourselves. However, please be cautious, as you do not always get what it says on the tin! I wouldn't take my pet cat to a doctor to get her checked over, I'd take it to a vet, a specialist in animals. There is good reason why some traditional sayings are passed on through generations - because they are true. In this case, you get what you pay for and often, for example, the service turns out to be just an oil & filter change, a long scary list of costly repairs apparently needing to be done….and nothing more!

Premature shock/strut replacement
Sooner or later, you’ll need to replace your car’s shock absorbers or struts. The mechanic scam here is when “sooner” is pushed too hard. So my advice here is: do a little pushing of your own! The old bounce test on your bumper in many cases is still in my opinion a reliable way to tell if your shocks or struts are really bad, but also pay close attention while driving.

If the car is like a bobble-head doll after hitting bumps, or it pitches and rolls in slow corners, or it is noticeably unable to quietly absorb all but the slightest imperfections, then it’s probably time.

Worn shocks are one thing and can be an advisory item for the future. Leaking shocks are quite another however, and will be a reason to fail an MOT test.

Engine treatments
This mechanic scam often comes up at oil change places, but it’s also at some garages and they’re on store shelves too. The pitch is that by adding just a little of the product to the oil, the engine will run like new. Between my own experience and the expertise of my boys as well as from other mechanics I know, results are mixed.

Personally, I am not a lover of engine treatments. They may not necessarily harm your engine, but the benefits, if any, seem minimal and temporary at best. For example, if the idea is to quieten noisy lifters or a big end (if you’ll pardon the expression), you may have bigger issues not to be ignored.

Fuel treatments on the other hand are a wonderful invention. They have obvious and immediate effects on your engine’s fuel economy and performance. Fuel is generic after all, whereas engines require specific grades of oil where additives may change the manufacturer’s specification of oil.

Timing belt (cambelt) replacement intervals
A broken timing belt could cost you a recovery bill, a good walk to a pay phone for help, and possible internal engine damage that can cost you big time and take days to repair. Despite what people think, the timing belt is not always visible and should be replaced as a minimum by the mileage of or age of the car, whichever comes sooner, and not what the belt looks like.

Don’t get talked into having the timing belt changed just because of an assumed ignorance or from scare mongering because of the horror stories you hear about ruined engines and huge repair bills. Check your car’s handbook and use this as a guide. If it states to replace the timing belt at 72,000 miles or 6 years, for example, then don't wait any longer! If you bought the car second-hand and do not have the service record showing timing belt replacement, my advise would be to have it replaced, at least at the mileage the manufacture recommends and not to take a chance on assumed replacement by the previous owner. And please - get a quote first. Some timing belt changes take around 2½ hours to do. Others can take 8 or 9 hours. All should include changing the belt and tensioner and good practice is to change the (visible) alternator belt at the same time.

Premature brake pads/discs replacement
The mechanic’s not lying: You do need fully functional brakes, and the discs and pads  are often found to be worn and not at their peak thickness levels. But think about it. Technically, “peak thickness” only exists upon installation; everything after that is compromised. So, don’t ignore your brake system by any means, but also be aware of what does and doesn’t happen when you use them.

If there’s truly a legitimate issue, address it. If not, don’t get taken by this mechanic scam and spend money prematurely. Ask by how much they are worn as an approximate percentage and roughly how much mileage you have left in them. Often, a simple brake service will suffice which will clean off any corrosion and lubricate the moving parts to give you many more months of effective braking.

Servicing new cars still in warranty
Did you know that in October 2003, changes in European legislation meant that it is possible to have your car serviced at an independent garage without invalidating your manufacturer's warranty? This legislation is referred in the trade as Block Exemption Regulations and gives you the freedom to choose who should look after you car. The Office of Fair Trading reports that the average service costs £199 at a typical main dealer, whereas an independent garage average is £116 without any apparent difference in quality. Our own services start at even less than that at around £95!


Most garages that I know of do not possess a crystal ball to see into your car's future, so please do not hold us accountable for making precise time estimates for how long things will last if you neglect them. I get asked most days "If I don't replace the timing belt today how many miles do you think I can get out of it?" In 1987 the manufacturer of the Challenger space shuttle’s fuel rocket o-rings were probably asked the same question!

So my message is this. Stay alert and be aware of these mechanic scams some may try to run past you. But let the garage do their job. My primary goal as a garage owner is to keep your car running safely and to help you understand the repairs required and why. We will not carry out unnecessary work and regularly send customers away telling them, for example, that they’ve got six months left on their brake discs, or you’ll hear me say “We like wheel bearings to be a lot noisier than that before we’ll change them!”

One of the first actions I took when I started running MECA Services was to join the Good Garage Scheme which, among others things, gives you the customer the opportunity to give independent feedback on us the garage for a change. We are also a member of The Best of Exeter which promotes the best businesses in the local area using recommendations - word of mouth.

It is a start. All feedback is independently collated and published by the two organisations on their respective websites so that potential customers can view the testimonials given when considering whether to trust us with their car. Hopefully my customers do not drive off feeling as if they’ve been ripped off or scammed, and they will tell their friends about the wonderful service they have received from Exeter’s only lady owned, award winning garage!

The Best of Exeter       http://www.thebestof.co.uk/local/exeter
Good Garage Scheme   http://www.goodgaragescheme.co.uk/